Ark Mori Building 31st floor, 1-12-32 Akasaka, Minato-ku, Tokyo
Capital Servicing Co., Ltd.
Representative Director Daniel Shireman
As a debt management and collection company, we strive to protect personal information and thoroughly comply with the "Act on the Protection of Personal Information" (hereinafter referred to as "Personal Information Protection Act") and related laws and regulations. In order to thoroughly implement the above as a philosophy in our corporate activities, we will do our utmost to protect personal information in accordance with the following policy.
1. Appropriate acquisition of personal information
The Company shall clearly define the purpose of use of personal information, and shall acquire personal information in a proper and fair manner to the extent necessary to achieve the purpose of use.
2. Purpose of use of personal information
Personal information acquired by the Company shall be used for the following purposes, and personal information shall not be handled beyond these scopes without obtaining the consent of the individual. In addition, we will not use personal information inappropriately.
Management and collection of specified monetary claims
Purchase of monetary claims other than specified monetary claims (non-specified monetary claims)
Clerical work for credit purchase companies, etc.
Collection agency business
Succession of the status of policyholders of group credit life insurance contracts (collection of group credit life insurance premiums, etc.)
and preparation of group credit life insurance reports
Asset liquidation/securitization-related business (specified corporate bond-related business)
Servicer reporting business
General affairs, human resources, accounting, IT support and internal audit work
Servicer and consulting business
Trading of Specified Monetary Claims and Brokerage for Buying and Selling of Specified Monetary Claims
Due diligence work and clerical agency work related to receivable transfer procedures
Money lending business (intermediation of money lending)
Administrative agency business related to loan business
Arrangement business related to asset liquidation and securitization
3. Ensuring the safety and accuracy of personal information
In order to ensure the safety and accuracy of personal information, we will implement the following measures as security control measures. For details, please contact the Personal Information Consultation Desk.
In order to ensure the proper handling of personal information, we have formulated a basic policy regarding compliance with related laws and guidelines, etc., and response to questions and suggestions.
We have established personal information management regulations that stipulate the handling method, responsible person, person in charge, and their duties, etc. for each stage of acquisition, use, storage, provision, deletion, and disposal of personal information. In addition, we have established various handling rules for the management of subcontractors and the handling of leaks.
As an organizational safety measure, we have appointed a chief executive officer for personal information protection and a personal information management officer, and we have appointed a personal information protection manager in each department to clarify their roles and responsibilities. In addition, we have clarified the employees who handle personal data and the scope of personal data handled by such employees, and have established a system for reporting and contacting the person in charge in the event that a fact or sign of a violation of laws or internal regulations is identified. increase. In order to understand the handling status of personal data, we have created a ledger and regularly conduct self-checks and audits.
As a human safety management measure, we regularly conduct in-house training for employees, including points to note regarding the handling of personal data, and thoroughly disseminate safety management, etc., and conduct education and training. In addition, we will conclude a non-disclosure agreement with employees, clarify the roles and responsibilities of employees, and confirm the status of compliance with personal data management procedures by employees.
As a physical security measure, we implement entry/exit control in areas where personal data is handled, and take measures to prevent unauthorized persons from viewing personal data. Equipment, electronic media, documents, etc. that handle personal data shall be managed by locking them, setting passwords, etc., and measures shall be taken to prevent theft or loss. We are taking steps to prevent this from happening.
As a technical security measure, after identifying and authenticating users of personal data, measures such as restricting and managing access rights to users and limiting the scope of users and personal information databases, etc. to be handled. I am teaching. In addition, we take measures to prevent leakage and damage of personal data, such as recording and analyzing the operation status of the information system that accesses and handles personal data, and monitoring and auditing the system. increase.
As an understanding of the external environment, when storing personal data in a foreign country, we will implement security control measures after understanding the laws and other related laws and regulations related to the protection of personal information in the foreign country.
4. Supervision of workers
We will conduct education and training so that our officers and employees understand the importance of personal information protection and ensure the safe management of personal information.
5. Supervision of subcontractors
When outsourcing the handling of personal information, the Company will select an outsourcee that can comply with the Company's personal information protection policy, and will adequately manage and supervise its handling. In addition, even when a subcontractor subcontracts, we will supervise whether the subcontractor is conducting necessary and appropriate supervision over the subcontractor.
6. Disclosure, etc. of Retained Personal Data, etc.
When there is a request from the person in question to disclose, correct, add, delete, stop using, or erase (hereinafter referred to as "disclosure, etc.") the personal data held by the Company and the records provided to third parties. , in accordance with the provisions of laws and regulations, and after confirming the identity of our company, we will respond to this in writing or by sending a CD-R (or DVD-R). It is necessary to prove that you are a designated representative and to submit official documents that serve as the basis for disclosure, etc.). The disclosure fee will be 3,000 yen (including consumption tax) per case. For details, please contact the Personal Information Consultation Desk.
7. Execution of the compliance program
We will formulate a compliance program to realize the protection and proper management of personal information, thoroughly educate and train and supervise it, and strive to permeate and comply with it among our employees. We will periodically revise the program in response to the social environment, legal revisions, etc.
For inquiries and consultations regarding the handling of personal information, please contact the following.
Personal information consultation desk
TEL: 03-6230-5542
Telephone reception hours: Monday-Friday 9:30-17:00 (excluding public holidays and year-end and New Year holidays)
Fax: 03-6230-5220
E-mail: privacysupport@capserv.com
Mail send to:
31st floor, Ark Mori Building, 1-12-32 Akasaka, Minato-ku, Tokyo 107-6031
Capital Servicing Co., Ltd.
Personal information consultation desk