Independent Asset Management Specialists

Capital Servicing Co., Ltd. is an industry leader in loan servicing and asset management.
Our combination of global best practice and intimate knowledge of local markets gives us competitive edge and sets us apart in the industry

Services

Primary

Special

Backup

Due
Diligence

Asset Management

Intermediary Administration

Key strengths

Experienced & Accomplished

Independent

Highly Rated

End to end Servicing

Customized Reporting

Robust Internal Controls

Deal Sourcing

Competitive Pricing

Announcements

2022/01/01

[Important] Regarding fake e-mails and fake short messages (SMS) in the name of our Company

There are people who have been victimized by a vicious trader with a company name or trade name similar to that of our company.
In addition to the act of claiming a fictitious claim such as "I have taken over the claim" or "I have been entrusted with the collection of the claim", it is also said that "a subsidy to compensate for the loss has been systematized".

The method is also skillful, such as making some kind of payment under the pretext.
If you receive any suspicious phone calls, telegrams, visits, etc., please contact our office.

Also, we have received many inquiries due to fictitious billing via SMS using a company name similar to ours.
If you receive any of the messages or e-mails similar to following, we recommend that you do not call the phone number displayed and that you consult with the nearest police station or consumer affairs center.

‍Sample message appears similar to below
‍"There are items to confirm regarding the transfer of receivables. Please be sure to contact us today. Capital Servicing Co., Ltd. 03-XXXX-XXXX"

*Please also refer to the website of the Ministry of Justice.
*Please contact us at:Capital Servicing Co., Ltd. TEL: 03-6230-5290

2020/07/01

[COVID-19 : Notice of change in the schedule] For Full Prepayment requests

Notice of change in schedule for full payment Due to the spread of the new coronavirus infection, we have decided to adopt a telecommuting system for some employees. Currently, we will change the shortest possible payment date for customers who wish to prepay the full amount as follows. We would like to ask our customers to be careful when preparing funds and proceeding with sales. Also, if you have any questions, please contact us by phone at the number below. We apologize for any inconvenience and thank you for your understanding.

<Inquiries> Phone number: 03-6230-5550
Date of change: April 20, 2020

Please check the creditor company name of the loan you are using below.
Creditor company name: ORIX Bank Corporation (Former business consignee: ORIX Servicer Co., Ltd. Start date of commissioning: May 2018)
[Before change ]
The shortest possible payment date after contact: 10 business days from the reception date
[After change]
The shortest possible payment date after contact: 3 weeks after the reception date

Creditor company name: MUFG Bank, Ltd. (Former business trustee: ORIX Servicer Co., Ltd. Start date of trustee: September 2018 )
[Before change]
The shortest possible date for payment after contacting us: 12 business days from the date of acceptance.
[After change]
The shortest possible payment date after receiving your contact: 3 weeks from the date of acceptance

2020/05/01

[COVID-19 : Notice]

In co-operation with government advisory and requests to take preventive measures against the COVID-19 virus,
Capital Servicing Co., Ltd. is operating with reduced onsite staff.As such, where possible,
please contact us by e-mail (info@capserv.com) and we will respond as soon as possible.

please note that response time may be longer in some cases.
We apologize for the inconvenience caused and thank you for your understanding.

2019/11/25

[Notice of change in telephone reception hours] Apartment Loan/LP Loan/Hilton Loan

From November 25, 2019, the phone reception hours will be changed as follows. We apologize for any inconvenience caused by the change in reception hours, but we appreciate your understanding and cooperation.

[After change] Business hours 09:00-16:00
[Before change] Business hours 09:00-18:00

2018/06/15

[Notice of change in telephone reception hours] L-STaRS1,L-STaRS2

From June 15, 2018, we will change the telephone reception hours as follows. We apologize for any inconvenience caused by the change in reception hours, but we appreciate your understanding and cooperation.

[After change] Business hours 09:00 to 16:00
[Before change] Business hours 09:00 to 18:00

2015/07/01

[Notice of change in reception desk] For Loans previously managed by Shinsei Servicer & Consulting Co., Ltd.

If you are using Shinsei Servicer & Consulting Co., Ltd.'s old reception desk for housing loan, or if you are using Partner Plus,
please check the details in the menu of various procedures.