Contact us
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Capital Servicing Co., Ltd.

Tokyo
ARK Mori Building 31F
1-12-32 Akasaka,
Minato-ku,
Tokyo, 107-6031
Tel: +81(0)3-6230-5100
Fax: +81(0)3-6230-5220
Email: info@capserv.com
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Access

Osaka
Tenma Park Building 3F
4-14-19 Tenma, Kita-ku,
Osaka City,
Osaka, 530-0043
Tel: +81(0)6-6355-5140
Fax:+81(0)6-6355-5115

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General Inquiries

Business hours: Monday to Friday, 9:00 to 17:00 (excluding bank holidays and Year End and New Year's holidays)

Tel: 03-6230-5290

Personal Information Inquiries

Business hours: Monday to Friday, 9:30 to 17:00 (excluding bank holidays and Year End and New Year's holidays)

TEL: 03-6230-5542

Fax: 03-6230-5220

E-mail: privacysupport@capserv.com

Japan Servicer Association

Complaint Reception and Consultation Center

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Business hours: Monday to Friday, 10:00 to 12:00, 13:00 to 16:00 (excluding bank holidays and Year End and New Year's holidays)

TEL: 03-3221-6711

URL: www.servicer.or.jp

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Japan Money Lenders Association

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Japan Money Lenders Association Money Lending Consultation and Dispute Resolution Center

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Business hours: Monday to Friday, 9:00 to 17:00 (excluding bank holidays and Year End and New Year's holidays)

TEL: 03-5739-3861

URL: https://www.j-fsa.or.jp/personal/

〒108‐0074 東京都港区高輪3‐19‐15 二葉高輪ビル2階

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Contact Form

Send us a message at info@capserv.com OR submit below form and we'll get back to you as soon as we can!

                                                                                                           About the handling of personal information

Our company collects and stores personal information in accordance with JIS Q 15001:2023, Section A.7 (Measures to be taken when obtaining information directly from the individual in writing (from A.6)).
Personal information obtained through this input form will be handled for the purpose of use specified in Section 3 below, and will not be used beyond the scope of this purpose.

1. Organization name
    Name of organization: Capital Servicing Co., Ltd.

2. Name, affiliation, and contact information of the administrator regarding personal information
    Administrator name: Personal information protection administrator, Senior Legal & Compliance Officer
    Contact: 03-6230-5584

3. Purpose of use of personal information
   ・For individuals inquiring about our business operations or job applications: to communicate with you, such as by responding to inquiries or sending requested materials.
   ・For registered customers: to handle registration and document mailing processes, and to provide related after-sales services.

4. Provision of personal information to third parties
   Our company will not provide personal information provided to third parties except in the following cases.
  ・When we have obtained the individual's consent.
  ・When required by law.
  ・When necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent.
  ・When particularly necessary for the improvement of public health or the promotion of the sound growth of children, and it is difficult to obtain the individual's consent.
  ・When necessary to cooperate with a national agency, a local government, or a person entrusted by either of the foregoing in the execution of affairs prescribed by law, and      obtaining the individual's consent is likely to impede the execution of said affairs.
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5. Entrustment of handling of personal information
    To ensure smooth business operations and provide superior service to our customers, we outsource certain tasks to external parties. In doing so, we may entrust personal      information to these contractors. In such cases, we:
     select contractors recognized for handling personal information appropriately;
     establish contractual terms requiring proper management, confidentiality, and other measures necessary to prevent the leakage of customers' personal information; and
     ensure that appropriate management practices are implemented.

6. Request for disclosure of personal information, etc.
   Customers may submit requests to our "Personal Information Consultation Desk" regarding the disclosure, etc., of their personal information (including requests for notification     of the purpose of use of retained personal data; disclosure, correction, etc., of retained personal data; suspension of use, etc., or cessation of provision to third parties; or     disclosure of records regarding provision to third parties). Upon receiving such a request, we will verify the identity of the requester and respond within a reasonable timeframe.     For details regarding requests for disclosure, etc., please contact the "Personal Information Consultation Desk" listed below.
      
       〒107-6031
       Ark Mori Building 31F, 1-12-32 Akasaka, Minato-ku, Tokyo
       Capital Servicing Co., Ltd.
       Personal Information Consultation Desk
       E-mail address: privacysupport@capserv.com
       TEL: 03-6230-5542

7. Regarding the voluntary nature of providing personal information
   Providing personal information to the Company is entirely voluntary. However, please note that if you do not provide the necessary information, we may be unable to respond to    your inquiries or provide certain services properly.

8. Information obtained automatically when accessing this website
    To ensure the security of the website and improve user services, the Company may collect information about visitors using cookies.

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