Contact us

Capital Servicing Co., Ltd.

ARK Mori Building 31F
1-12-32 Akasaka,
Tokyo, 107-6031
Tel: +81(0)3-6230-5100
Fax: +81(0)3-6230-5220

Tenma Park Building 3F
4-14-19 Tenma, Kita-ku,
Osaka City,
Osaka, 530-0043
Tel: +81(0)6-6355-5140

Unryu Flex Building Nishi-Kan 9F
2-1-9 Shinsakae, Naka-ku, Nagoya City,
Aichi, 460-0007
Tel: +81(0)5-2269-3690

General Inquiries

Business hours: Monday to Friday, 9:00 to 18:00 (excluding bank holidays and Year End and New Year's holidays)

Tel: 03-6230-5290

Personal Information Inquiries

Business hours: Monday to Friday, 9:30 to 17:00 (excluding bank holidays and Year End and New Year's holidays)

TEL: 03-6230-5542

Fax: 03-6230-5220


Japan Servicer Association

Complaint Reception and Consultation Center

Business hours: Monday to Friday, 10:00 to 12:00, 13:00 to 16:00 (excluding bank holidays and Year End and New Year's holidays)

TEL: 03-3221-6711


Japan Money Lenders Association

Japan Money Lenders Association Money Lending Consultation and Dispute Resolution Center

Business hours: Monday to Friday, 9:00 to 17:00 (excluding bank holidays and Year End and New Year's holidays)

TEL: 03-5739-3861


〒108‐0074 東京都港区高輪3‐19‐15 二葉高輪ビル2階

Contact Form

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                                                                                                           About the handling of personal information

Our company collects and stores personal information in accordance with A. of JIS Q 15001:2017 (Measures when obtaining written information directly from the person in A.
Personal information obtained through this input form will be handled for the purpose of use specified in Section 3 below, and will not be used beyond the scope of this purpose.

1. Organization name
    Name of organization: Capital Servicing Co., Ltd.

2. Name, affiliation, and contact information of the administrator regarding personal information
    Administrator name: Personal information protection administrator, Senior Legal & Compliance Officer
    Contact: 03-6230-5584

3. Purpose of use of personal information
   ・Personal information from those who inquire about our various businesses will be used in order for our company to contact you, such as responding to inquiries and sending     requested materials.
   ・Personal information of people applying for employment with our company will be used for recruitment operations (selection, related communications, etc.)
   ・Personal information of customers who have registered with our company will be used for registration work, document shipping work, related after-sales services, etc.

4. Provision of personal information to third parties
   Our company will not provide personal information provided to third parties except in the following cases.
   ・When there is consent from the person in question
   ・When based on laws and regulations
   ・When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the person's consent
   ・When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the consent of the individual.
   ・In cases where it is necessary to cooperate with a national organization, local government, or a person entrusted by them in carrying out affairs stipulated by laws and     regulations, obtaining the consent of the person will hinder the execution of said affairs. When there is a risk.

5. Entrustment of handling of personal information
In order to provide better service to our customers, our company outsources some of its operations. We may entrust personal information to subcontractors. In this case, we will select a subcontractor that is recognized to handle personal information appropriately, decide on the necessary matters to prevent the leakage of customer's personal information through proper management and confidentiality of personal information in contracts, etc., and ensure appropriate management. will be carried out.

6. Request for disclosure of personal information, etc.
   Disclosure of personal information by customers to our company (notification of purpose of use, disclosure, correction/addition/deletion of content, suspension or deletion of use,    suspension of provision to third parties, disclosure of provision records) You can make a complaint to our "Personal Information Consultation Desk" regarding this matter. In that    case, we will confirm your identity and respond within a reasonable period of time. For details on requests for disclosure, etc., please contact the "Personal Information Inquiries    Desk" below.
       Ark Mori Building 31F, 1-12-32 Akasaka, Minato-ku, Tokyo
       Capital Servicing Co., Ltd.
       Personal Information Consultation Desk
       E-mail address:
       TEL: 03-6230-5542

7. Regarding the voluntary nature of providing personal information
   Whether or not you provide personal information to us is up to you. However, if we do not receive the necessary items, we may not be able to respond to your inquiry, or we may    not be able to provide each service in an appropriate manner.

8. Information obtained mechanically when accessing this website
   In order to ensure the security of visited websites and improve user services, our company may obtain information about visitors using cookies.

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