ARK Mori Building 31F
1-12-32 Akasaka, Minato-ku
Tokyo 107-6031 Japan

Special Servicing

Highest Rated Special Servicing Platform in Asia

Capital Servicing’s extensive servicing track record, workout expertise, international reporting capabilities, strong internal controls and state-of-the-art systems have earned us the highest special servicer ratings from Fitch Ratings and Standard & Poor's. Our experience covers non-performing loan (“NPL”) portfolios backed by over 14,000 commercial real estate assets (office, hotels, shopping centers, industrial storage, mixed use, etc.) and 26,000 residential assets located throughout Asia for our diverse clientele that includes leading international and regional banks, investment firms and non-banking financial institutions.

Commercial NPL Portfolios
We utilize strong local market knowledge and proactive strategies to maximize recoveries and mitigate risks. Our asset managers not only pursue strategies such as voluntary sale and discounted payoffs, but also explore, when appropriate, loan restructuring and business revitalization. This combination of creativity and experience frequently results in a win-win scenario; investor returns are maximized while creating the best outcome for the borrower. Fitch Ratings’ evaluation of Capital’s Japan operation stated we have “a highly efficient special servicing operation; collection performance of Capital is equal to or better than that of peer players; and systems designed to provide global investors with highly reliable services.

Residential NPL Portfolios
To date, the largest residential NPL portfolios under Capital's management have been in Thailand and Taiwan. Unlike commercial NPLs, volumes are much higher and individual loan unpaid principal balances are much lower. Capital has created efficient business processes that enable time-oriented resolutions that maximize returns. Capital’s Thailand operation has been rated by Fitch Ratings as a residential special servicer since 2007 and remains the only servicer rated in the country.

To discuss how Capital can help you maximize the value of your assets in Asia or if you are looking to invest in Asia, please contact us