Declaration of Privacy Policy

Capital Servicing Co., Ltd., operating as a loan servicing firm, will endeavor to protect personal information that we hold on borrowers and others and will do our utmost to observe the Japanese Act on the Protection of Personal Information (2003 Law No. 57) and other relevant statutes. To enforce this in our day-to-day operations, we will follow the guidelines below:

1. Due and proper acquisition of personal Information
In acquiring personal information, we will define the business purposes for its utilization, and acquisition will be done in a due and proper manner and only within the bounds necessary for achieving the business purposes. Our acquiring methods of personal information include two cases in which, (1) when we are entrusted or assigned with loans, we may acquire personal information of borrowers and others from the entrusting party or the assigner of the loans and, (2) for the entrusted or assigned loans, from borrowers/guarantors and others.

2. Utilization purpose of personal information
We will utilize acquired personal information for the business purposes below but never utilize such information without a consent of the principal of such information:

  • Servicing works on Specified Monetary Claims
  • Purchasing of non-Specified Monetary Claims
  • Administrative service business
  • Collection agency businesses
  • Businesses related to a status succession of a group credit life insurance contractor including servicing of its insurance premium afterward
  • Asset liquidation and securitization relevant businesses (Specified corporate bond relevant businesses)
  • Servicer reporting businesses
  • Businesses on administrative and general affairs, personnel affairs, accounting, IT supporting and internal auditing
  • Servicer consulting businesses
  • Purchase, Sale and Brokerage Businesses for Specified Monetary Claims
  • Due Diligence Business and Administrative Representation of Claim Transfer
  • Arrangement business concerning the securitization of assets

3. Securing safety and integrity of personal information
We will take the following Organizational, Physical and Technological Security Measures to ensure the safety and integrity of personal information.

  • Organizational Security Measures will define responsibility for administration of personal information, supervision of employees, setting forth of further security measures, and audits.
  • Physical Security Measures will ensure against loss and theft.
  • Technological Security Measures will define principles for the use of systems and administration toward the safety and integrity of personal information.

4. Supervision of employees
We will conduct training seminars for our board members and employees to understand well the importance of personal information and to appropriately manage the safety of it.

5. Supervision of vendors
When we entrust the handling of personal information to outside vendors, we will select entities that can observe our Personal Information Protection Policy, and supervise them in their handling of such information. Should the task be further vendors, we will supervise the vendors as well to ensure appropriate supervision over the information.

6. Disclosure on personal data we hold
When the principal requests disclosure, correction, amendment, deletion, suspension of use or erasure regarding the personal data we hold, we will respond in accordance with the requirements of the law, provided, that we will require identification of the principal (in accordance with our internal procedures) or, in the case of agents, proof of agency as defined in ordinances; furthermore, in case of correction, amendment, deletion etc., official papers evidencing the new data will be required. Fees for disclosure will be JPY 1,000 (inclusive of consumption tax). For details, please contact the Personal Information Inquiry Counter.

7. Compliance program
In order to promote the protection of personal information and appropriate administration thereof, we will develop a compliance program to provide training and supervision to employees. As laws and circumstances on these issues evolve, we will routinely update these programs.

Personal Information Inquiries Counter
Business hours: Monday to Friday, 9:30 to 17:00 (excluding bank holidays and Year End and New Year's holidays)
Fax: +81 (0)3-6230-5220


Capital Servicing Co., Ltd.
Privacy Policy Inquiries Counter
ARK Mori Building 31F
Akasaka 1-12-32, Minato-ku
Tokyo 107-6031 Japan